Role: As a Customer Support Executive, Viv is a key point of contact for our clients, providing support across a range of products and services. She works closely with customers and internal teams to resolve queries, ensure a positive customer experience, and help deliver a high standard of service.
Background: Viv joined our team in June 2026.
She graduated from the Complutense University of Madrid with a degree in Tourism and has several years of experience in customer service across the hospitality and logistics sectors. Her background has helped her develop strong communication, problem-solving, and relationship-building skills.
Passion: Outside of work, Viv enjoys staying active—although you won’t find her running! She loves going to concerts, trying great food, and travelling whenever she gets the chance, especially to discover beautiful towns and hidden gems. When it's time to unwind, her ideal day is spent relaxing in the sun on a peaceful beach.
Three words to describe Carterwood: welcoming, motivating, value driven.
Favourite Carterwood value: Be Brave, without a doubt. "Since joining Carterwood, I've found myself taking on challenges that are completely outside my comfort zone and saying yes to opportunities that once would have intimidated me. This value encourages me to push past my fears, break down barriers, and keep looking ahead to an exciting and rewarding future."
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