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Terms and conditions

Terms of use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website, www.carterwood.co.uk (Site). Please read these terms of use carefully before you start to use the Site. By using the Site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using the Site.

Information about us:

The Site is operated by Carterwood Limited (we or us), which is registered in England and Wales with company number 6235762, with its registered office at Woodlands Grange, Woodlands Lane, Bristol, BS32 4JY.

Accessing the Site:

Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw or amend any services or content we provide on the Site without notice (see below).  We will not be liable if the Site is unavailable at any time, for any reason or for any period.

From time to time, we may restrict access to some parts or all of the Site.

When using the Site, you must comply with the provisions of our website acceptable use policy.

You are responsible for making all arrangements necessary for you to have access to the Site. You are also responsible for ensuring that all persons who access the Site through your internet connection are aware of these terms, and that they comply with them.

Intellectual property rights:

We are the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy and download extracts of any page(s) from the Site for your personal reference and you may draw the attention of others within your organisation to material posted on the Site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on the Site must always be acknowledged.

You must not use any part of the materials on the Site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of the Site in breach of these terms of use, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

The content of the Site is often changed:

We aim to update the Site regularly and may change the content at any time. If the need arises, we may suspend access to the Site or close it indefinitely. Any of the material on the Site may be out of date at any given time, and we are under no obligation to update such material.

Information about you and your visits to the Site:

We process information about you in accordance with our privacy policy. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, hacking and other offences:

You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is hosted or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you will commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

Linking to the Site:

You may link to our home page (but not any other pages of the Site), provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

The Site must not be framed on any other site, nor may you create a link to any part of the Site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our website acceptable use policy.

If you wish to make any use of material on the Site other than that set out above, please address your request to info@carterwood.co.uk.

Jurisdiction and applicable law:

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to the Site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.

Variations:

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time and to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on the Site.

Enquiries:

If you have any concerns about material which appears on the Site, please contact info@carterwood.co.uk.

Website acceptable use policy

This acceptable use policy sets out the terms between you and us under which you may access our website, www.carterwood.co.uk (Site). This acceptable use policy applies to all users of, and visitors to, the Site.

Your use of the Site means that you accept and agree to abide by all the policies in this acceptable use policy, which supplements our terms of use.

The Site is operated by Carterwood Limited (we or us), which is registered in England and Wales with company number 6235762, with its registered office at Woodlands Grange, Woodlands Lane, Bristol, BS32 4JY.  Our VAT number is GB 935 8830 87.

Prohibited uses:

You may use the Site only for lawful purposes. You may not use the Site:

  • in any way that breaches any applicable local, national or international law or regulation;
  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
  • to knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • not to reproduce, duplicate, copy or re-sell any part of the Site in contravention of the provisions of our terms of use; and
  • not to access without authority, interfere with, damage or disrupt:
    • any part of the Site;
    • any equipment or network on which the Site is hosted;
    • any software used in the provision of the Site; or
    • any equipment or network or software owned or used by any third party.

Suspension and termination:

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of the Site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use the Site, and may result in our taking all or any of the following actions:

  • immediate, temporary or permanent withdrawal of your right to use the Site;
  • issuing a warning to you;
  • legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • further legal action against you; and/or
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy:

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time and to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on the Site.

Privacy policy

Carterwood Limited (we or us) is committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Carterwood Limited is registered in England and Wales with company number 6235762, with its registered office at Woodlands Grange, Woodlands Lane, Bristol, BS32 4JY.  Our VAT number is GB 935 8830 87

Our nominated representative for the purpose of the Data Protection Act is Amanda Nurse.

Information we may collect from you:.

We may collect and process any or all of the following data about you:

  • if you contact us, we may keep a record of that correspondence; or
  • details of your visits to our website, www.carterwood.co.uk (Site) and the resources that you access.

Where we store your personal data:

All information you provide to us is stored on our secure servers.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site.  Any transmission is therefore at your own risk.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information:

We may use information held about you in all or any of the following ways:

  • to ensure that content from the Site is presented in the most effective manner for you and for your computer;
  • to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts entered into between you and us;
  • to allow you to participate in interactive features of our service, when you choose to do so; and
  • to notify you about changes to our service.

If you are an existing client, we will only contact you by electronic means (e-mail or SMS) with information about services similar to those which were the subject of a previous service provided to you.

If you are a new client, we will contact you by electronic means only if you have consented to this.

Disclosure of your information:

We may disclose your personal information to any body corporate, limited liability partnership or partnership that is associated with us. We may also disclose your personal information to third parties in any or all of the following circumstances:

  • if we or some or all of our assets are acquired by a third party, in which case personal data held by us about our clients will be one of the transferred assets; or
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Carterwood Limited, our clients, or others.

This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights:

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@carterwood.co.uk.

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check their policies before you submit any personal data to these websites.

Access to information:

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy:

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact:

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@carterwood.co.uk.